Magellan HRSC, Inc.
Manager, Clinical Pharmacy Operations - Commercial (Healthcare)
Essential Functions:
- Manage the pre-authorization process and customer service requirements to ensure compliance, quality and customer service level agreements are met.
- Manage and coordinate the activities of the team to efficiently manage the output of assigned tasks. Monitor the performance of team members by means of reports and observation. Accountable for team conduct and productivity. Monitor individual team member's attendance and reliability patterns. Administer performance improvement or corrective action plans when needed.
- Coach, mentor and develop Team Leaders/Supervisors and staff with a focus on quality and accuracy of service. Work across divisional lines to ensure staff is properly trained and issues needing resolution are addressed timely. Create a culture of support, accountability and continuous improvement.
- In collaboration with the Training Department, plan and develop training programs for department staff.
- As the end user and system expert, proactively suggest changes/updates to the prior authorization application that ensures maximum protocol adherence, documented medication savings, and increased health plan customer satisfaction.
- Financial responsibility for meeting administrative budgets and the creation of innovative efficiencies.
- Assist divisional management with the implementation of improvement initiatives and new business implementations.
- Partner with Account Management and business clients to improve communications and address issues that may arise.
For Managers assigned to Clinical Programs: Assist in completing calls for clinical, specialty clinical, account management and all other programs carried out by the clinical department. Assist in building out/organizing program protocol. Ensure all organizational documents are generated and cataloged according to internal protocols.
General Job Information
Title
Manager, Clinical Pharmacy Operations - CommercialGrade
24Job Family
Call_Contact Center_PhCountry
United States of AmericaFLSA Status
United States of America (Exempt)Recruiting Start Date
3/21/2018Date Requisition Created
3/21/2018Minimum Qualifications
Education
BachelorsLicense and Certifications - Required
License and Certifications - Preferred
CPT/LPT/PTCB/RPT, Pharmacy Technician, State Requirements - PharmacyOther Job Requirements
Responsibilities
-Excellent written and verbal communication skills.Competencies
Language(s)
Magellan Health Services is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled