Store Office Administrator (Administrative)
We have been in business for 110 years and we are proud to be a subsidiary of Berkshire Hathaway. Ben Bridge Jeweler has thirty-six store locations across the United States. We are committed to serving our customers with quality jewelry that will be a memorable experience for generations. Jewelry is more than just an adornment. It is a means of expression, love, personality and history. Its meaning only grows with time. We don't sell to a customer just once; we want to be their jeweler for life!
Ben Bridge Jeweler's store in Downtown Seattle is looking for a Office Administrator to join our team.
Job Summary:
The Store Office Administrator is responsible for overseeing administrative and store operations to support the General Manager and sales staff, meeting both store and corporate requirements. The administrator tracks all watch repair jobs and communicates with factory and in-store associates.
Primary Duties and Responsibilities:
- Daily receiving and shipping of merchandise, receiving and processing of all customers' inbound jobs, tracking job status for in-store and factory repairs.
- Creates service estimates and invoices for all repair jobs processed through the store.
- Communicates with customers to provide all pending job estimates for repairs, repair job status, service confirmations, and service delays.
- Provides status on pending or in-process jobs for sales associates, watchmaker/watch tech, and store managers. Communicate with store associates regarding service delays.
- Maintains a working knowledge of the organization, job flow, and job turnaround expectations.
- Prepares invoice reconciliations for services, spare parts, and tooling.
- Reconciles transfers and blowbacks.
- Assists with maintaining accurate inventory of all merchandise and ensuring merchandise security.
- Answers incoming inquiries in the shared store Inbox, ensuring all communications to corporate departments provide needed information and resolve issues.
- Coordinates all meeting planning with internal and external contacts for store trainings, vendor visits, and in-store events.
- May hold additional responsibility as a keyholder, is responsible for physically opening and closing the store. Directs business opening and closing procedures. Responds to alarm calls and is available for after-hours maintenance.
- Performs basic housekeeping, such as vacuuming carpet, cleaning display surfaces, cleaning merchandise, and washing windows.
- CRM Reporting and appointment distribution
- Report management
- Other duties as assigned.
Education and Experience:
- High School diploma or equivalent education
- Minimum 5 years of experience in customer service
- 1 – 2 years or working in a retail environment; fine jewelry or luxury experience is desired
- GIA certifications or equivalent are a plus.
- Microsoft efficient
Knowledge and Skills:
- Operate point of sale (POS) system to take payment or obtain credit authorization.
- Ability to function autonomously and work independently on various complex and diversified assignments and special projects.
- Excellent written, verbal, and interpersonal communication skills
- Proficiency in Microsoft Office (Outlook, Word, Excel, )
- Strong attention to detail and high integrity
- Self-starter with the ability to work independently and as an active team player.
- Flexible, adaptable, and comfortable with difficult conversations
- Strong time management, organizational skills, mindfulness, follow-through, and ability to prioritize.
Working Standards:
- Flexibility with work schedule during holidays and store meetings or events, and a willingness to adjust to scheduling needs.
- Ability to bend, stoop, twist, and stand for long periods.
- Ability to lift up to 25 pounds may be required.
Range: $28.00 - $34.00 per hour
Fluctuations in the job market may necessitate adjustments to pay ranges. Final pay determinations will depend on various factors, including, but not limited to experience levels, knowledge, skills, and abilities.
The full-time schedule is designed to provide flex staffing during key events and peak selling times. As a full-time associate, you will be eligible for health and welfare benefits in addition to an annual bonus. Other benefits include employee merchandise discounts, paid training and paid time off, such as: vacation, holidays, bereavement and jury duty. In addition to our medical, dental and vision insurance, Ben Bridge Jeweler also offers a 401(k) plan with a company match.
Ben Bridge Jeweler is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender identity, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by applicable law.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
