EMERGEORTHO, P.A.
Surgery Test Scheduler (Healthcare)
Schedules/reschedules pre-operative and post-operative appointments and surgeries with physician for new and established patients using current physician protocols
Prioritizes patient need based on collected information obtained through patient interview
Contact patient insurance provider to obtain authorization and confirm eligibility status for the surgery and verify patient's insurance coverage to include deductibles, out of pocket maximums, etc
Using information obtained from insurance provider, calculates patient's payment amount to be paid to EmergeOrtho prior to surgery
Coordinate and post surgery with outside facilities, to include equipment needed, to obtain case number once authorization/eligibility have been verified
Once surgery is confirmed, posts surgery schedule to physician outlook calendar and Centricity
May need to obtain medical clearances, cardiac clearances, etc according to patient's co-morbidity according to established protocols
Instructs/directs patients in a timely manner according to established policies and protocols related to specific surgeries and acts as ongoing resource for patient and staff questions
Keeps an open line of professional communication with physician team regarding patient needs
Maintains a pleasant and cooperative demeanor while performing all duties
Ensures documentation in medical record accurately reflects communication and patient's plan of care
Performs patient education when appropriate including oral and written education related to diagnosis, procedures, and/or medications
Make changes in provider schedules as directed by physician or management
Provides feedback for development and updating of written policies, procedures and protocols in conjunction with the Clinical Manager
Assists with orientation for new staff and on-going training for department staff as directed by Clinical Manager and Team Lead
Follows all applicable department and practice policies and procedures
Participates in professional development activities
Maintains patient confidentiality; complies with HIPAA privacy and confidentiality guidelines established by the practice
Maintains detailed knowledge of practice management and other computer software as it relates to job functions
Participates in committee meetings to facilitate system changes
Attends all regular meetings
Performs all other tasks and projects assigned by the Manager or physicians
Other
Typical Physical Demands
The employee is required to sit for prolonged periods of the time and must be able to use hands and fingers to handle and to feel and arms to reach. The employee must be able to talk on the phone, hear and listen and be understood by the majority of the public. The employee may be occasionally required to stand and walk. The employee must be able to lift/and or move up to 10-15 pounds.