187 Express Scripts Services Co
Data and Analytics Solution - Operations Director (Information Technology)
Data and Analytics Solution - Operations Director
The Data and Analytics Solution (DAS) - Operations Director (Ops Dir) will be accountable for all operational aspects of the DAS business. The Ops Dir will responsible for the business-facing first line contact and triage for Data Sales clients which Includes 24x7 response responsibility and coordination or issue resolution with the TPO and other technology teams. The Ops Dir will be responsible for operational finance as well as operational support of presales activities and will also support a number of recurring and ad-hoc projects to support the overall business.
ESSENTIAL FUNCTIONS
Considered the Business Product Owner (BPO) and primary business liaison for all technology support and implementation teams including the TPO and Data Engineering teams including:
Primary decision maker for all business related issues, requirements or approvals relating to both current customers as well and new prospects
Accountable for all business QA signoffs for delivery of data to current and new customers
Accountable for definition and validation of data delivery business requirements for prospects
Responsible for all communications between the DAS and technology teams for support of current customers as well as implementation of new prospects
Will represent the DAS team in weekly planning/alignment and status reporting meetings
Responsible for all operational aspects of the DAS business
Primary coordination point between DAS leadership, technology support and implementation teams, DAS sales and DAS product.
Track and report on all operational aspects of the DAS business to the business leadership team.
Responsible for operational support of new sales opportunities include pre sales data analysis, data delivery for
Responsible for all data sales client relationships including client communications both inbound and outbound.
Responsible to triage all incoming client communications and determine who needs to take action on the request.
Responsible for the blocked drug and blocked client processes.
Responsible for communications between the client and ESI during production disruptions and be on call when the PSO team needs business input and guidance.
Manage ongoing data surveillance and monitoring of weekly recurring data delivery to clients.
Support of ad-hoc operational projects to support the overall data and analytics solutions business.
Responsible for management of any contract service allowances and support of these services for the enterprise.
QUALIFICATIONS
ABOUT EXPRESS SCRIPTS
At Express Scripts, we dare to imagine a better health care system, and we're driven to make it happen. Where some see obstacles, we see possibilities. We're challengers, difference-makers and opportunity-seekers, united with our partners in pursuit of a simpler, more sustainable system and better health for all.
We have always acted first to take on the toughest challenges. We uniquely partner across the health care ecosystem to uncover opportunities, take action, advance health care and deliver better outcomes – like no one else can. We believe health care can do more. We are Champions For BetterSM.
Express Scripts, part of Cigna Corporation, unlocks new value in pharmacy, medical and beyond to further total health for all.
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Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.If you require an accommodation based on your physical or mental disability please email: SeeYourself@cigna.com. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.