Institute of Electrical and Electronics Engineers, Inc.
Articles Processing Charges Specialist, Publications (Media)
The overall purpose of this position is to Provide Tier 1, first level, support for queries involving vendors and IEEE authors using their payment portal. The role is primary responsible for providing support to all parties involved in the invoicing of IEEE's Article Processing Charges (APC). He/She plays a significant role in assisting with process testing, inquiries regarding accounts receivables, general accounting, tax teams and IEEE editorial systems. He/She acts as a liaison between all parties including vendors and IEEE Marketing, Sales & Design (MSD).
The role typically reports to the Manager, Periodical Manufacturing and Distribution/Reprints and functions as an individual contributor. This position works under general supervision by the Manager Periodicals Manufacturing & Distribution/Reprints. The incumbent is required to act independently and innovatively in solving problems related to publishing article processing charges processes. He/She has no authority for expenditures but able to make day to day technical decisions within the scope of a user query or request. He/She shares the following decisions with IEEE management and staff with respect to help desk issues, providing input for enhancements and improvements to applications and tools. Actions are typically guided by IEEE business interests as well as standard IEEE and departmental policies and procedures.
Key Responsibilities:Specific duties include but are not limited to:
Skills & Other Requirements:
For information on work demands and conditions required for this position, please consult the reference document, “Physical, Mental, and Work Environment Standards for IEEE Positions.” This position is classified under Category I – office positions.
IEEE is an EEO/AAP Employer/Protected Veteran/Disabled================================================================================
Disclaimer: This job description outlines the general nature and key features performed by various positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of all employees assigned to the job. Nothing in this job description restricts management's right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons.