Infosys is seeking an EUC Desktop Support Engineer who will support Desktop service operations . Candidate will m aintain and update Processes and Procedures Manuals for in-scope services, according to latest status and provide to Client for review and validation.Required Qualifications:
Candidate must be located within commuting distance of Kansas City, MO or be willing to relocate to the area.
Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
U.S. citizens and those authorized to work in the U.S. are encouraged to apply. we are not able to sponsor at this time
At least 4 years of Information Technology experience.
At least 2 years of experience in managing IT Service Management operations specifically in End User Computing and Desktop service operations.
High Level understanding of the Desktop Support technology areas and understanding across infrastructure components.
Experience in usage of SCCM for deployments and installations.
Experience in handling Conference room devices (Polycom / CISCO / Star leaf phones, touch pads, Monitors, Cameras etc.)
Experience in latest Anti-Virus and Windows patch management.
Ability to trouble shoot printer issues and file restorations.
Preferred Qualifications:
Experience in macOS knowledge will be added advantage.
Knowledge and experience with ITIL Service Management Lifecycle framework and processes. z
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.About US Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.