Operations Excellence Analyst (Information Technology)
Operations Excellence Analyst
#WeAreEA and we exist to inspire the world to play. EA values creativity, pioneering, passion, determination, learning, and teamwork. We mean things like acting with curiosity, speaking up with original ideas, and committing to each other as one team.
We're looking for all the best kinds of people to make great experiences for our players. The best people want a job that inspires them, while giving them room to enjoy their lives. And we want to give them that. We celebrate diversity and inclusion by creating a place where you can come to work and be yourself.
And we want you to join us. We're hiring an Operations Excellence Analyst.
If this role is for you, then you're the questioning type. You want to understand why things happen and want to share that with others to improve Operations. You are a business analyst and seek to identify and measure improvements. You analyze information to help understand how the business works, listening to teams across CE to identify problem areas and identifying solutions.
This role is part of EA's Customer Experience organization. The Customer Experience organization strives to make EA known for taking care of its players. We're players taking care of players and people talking to people – whenever, wherever, and however they need us.
A day in the life of an Operations Excellence Analyst looks like:
So how does the Operations Excellence Analyst make great experiences for players? They:
You'll need to be awesome at wearing these hats:
If you're interested in this role, you'll need these skills or experiences:
● gaming industry and customer support experience is a plus.