Independent Health Assoc., Inc.
Quality Auditor-Benefit Administration (Finance)
The Quality Auditor-Benefit Administration will perform auditing and quality assurance procedures on the processes associated with Servicing and Benefit Administration. He/she is responsible for performing quality assurance procedures and audits at a statistically significant volume through seasonal volume fluctuations, recording and reporting results and trending and escalating any pertinent issues to front line supervisors and/or managers. The Auditor is accountable for collaborating with the Quality and Compliance coordinator as well as the leadership team to accomplish production auditing and quality assurance procedures within departmental and regulatory requirements. They will support feedback and training, trend analysis, process improvement and regulatory compliance. Over time, weekend, and holiday work may be required to meet service standards
Qualifications
A. Quality assurance and auditing: perform quality assurance procedures and audits accurately at a statistically significant volume through seasonal volume fluctuations. Quality assessment reviews of all aspects of Servicing and Benefit Administration related to:
B. Reporting and training : influence customer centric performance outcomes through clear and effective communication and collaboration with Quality and Compliance Coordinator and front line production supervisors and managers:
C. Process auditing and improvement
As an Equal Opportunity / Affirmative Action Employer, Independent Health and its affiliates will not discriminate in its employment practices due to an applicant.........s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. Click here for additional EEO/AAP or Reasonable Accommodation information.
Current Associates must apply internally via their Career Worklet.