Silicon Valley Bank
Client Service Advisor I (Finance)
Join a bank like no other.
When you work with the world's most innovative companies, you know you're making a difference.
Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work.
They come to SVB for our expertise, deep network and 30 years of experience in the industries we serve, and to partner with passionate, enterprising SVBers, dedicated to helping them grow and succeed at every stage of their business.
Join the SVB team and help bring our clients' world-changing ideas to life.
The Client Support Advisor is the primary technical troubleshooting contact for Silicon Valley Bank (SVB's) commercial bank clients. The CSA is accountable for navigating, identifying and researching technical, service related and/or operational client issues for all commercial bank products and channels. Through our day to day interactions, CSA's provide client feedback on product/feature functionality and client experience to product/channel team colleagues. The CSA represents the voice of the client.
The CSA collaborates across and outside the organization, with Client Support Center (CSC) colleagues, in-market Relationship Advisors (RA), Global Treasury (GT), Operations, IT and vendor partners. The CSA researches and resolves a variety of online banking, direct send, mobile channel and operational issues received daily through client inbound call and email channels.
The CSA must have excellent oral and written communication skills as well as excellent presentation skills. Setting client expectations and delivering consistent follow up with clients is a critical deliverable in this role.
The CSA is the front line for positively affecting the client experience.
The CSA may be required to test new systems/tools for the CAS - CSA role.
The CSA collaborates across and outside the organization, with Client Support Center (CSC) colleagues, in-market Relationship Advisors (RA), Global Treasury (GT), Operations, IT and vendor partners. The CSA researches and resolves a variety of online banking, direct send, mobile channel and operational issues received daily through client inbound call and email channels.
The CSA must have excellent oral and written communication skills as well as excellent presentation skills. Setting client expectations and delivering consistent follow up with clients is a critical deliverable in this role.
The CSA is the front line for positively affecting the client experience.
The CSA may be required to test new systems/tools for the CAS - CSA role.