CooperSurgical
Coordinator, Patient & Client Services (Healthcare)
Client and Patient Services Coordinator
Position Summary:
CooperGenomics is a reference laboratory for a variety of genetic tests. Most of the tests performed at CooperGenomics are sent from referring IVF centers. Client and Patient Services Coordinators (CPSCs) have a vital role in client service and patient care and serve as the liaison between the IVF center, the CooperGenomics team, and the patient. The CPSCs are the client advocates ensuring the client's and their respective patient's needs and concerns are addressed on all levels. The CPSCs provide coordinated care to patients of the referring IVF centers by developing a plan, monitoring progress, and ensuring patients successful journey through CooperGenomics system. The CPSCs facilitate patient interaction with the CooperGenomics Genetic Counseling team and the CooperGenomics Billing team. CPSCs daily focus is to improve the client and patient experience while delivering exceptional customer service.
Essential Functions:
Qualifications:
CooperSurgical is an equal employment opportunity employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran
To all agencies: Please, no phone calls or emails to any employee of CooperSurgical about this opening. All resumes submitted by search firms/employment agencies to any employee at CooperSurgical via-email, the internet or in any form and/or method will be deemed the sole property of CooperSurgical, unless such search firms/employment agencies were engaged by CooperSurgical for this position and a valid agreement with CooperSurgical is in place. In the event a candidate who was submitted outside of the CooperSurgical agency engagement process is hired, no fee or payment of any kind will be paid.
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