The Client Service Manager-Large Accounts (CSM) will be responsible for managing existing Checkpoint customers within their assigned territories and client base. Duties required will include customer relationship building, account renewal, onsite and web based training and other account management related functions such as resolving billing issues.
Responsibilities:
•Meet and exceed goals of increasing Checkpoint customer retention and overall territory value. •Effectively and efficiently meet customer needs and build lasting customer relationships by proactively assessing customer needs, addressing issues/concerns and presenting solutions. •Provide high quality account management, customer support and training to assigned accounts. •Securing renewals including multi-year agreements in their designated territory. •Communicate and coordinate retention activities with other groups as appropriate. •Identify new opportunities and provide leads to the Field Sales Team. •Maintain knowledge of products and related technologies. •Delivering customized training, implementation and technical support to assigned clients. •Accurately report retention and training related activities in a timely fashion as requested by management. •Moderate amount of travel required.
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