Nicklaus Children's Health System
Help Desk Analyst II (Information Technology)
Job Summary
The primary role of the Helpdesk Analyst (HDA) is to answer the helpdesk telephone and provide 1st level technical support (First Call Resolution-FCR) to the MCH End-User Community's request for assistance in compliance with HIPAA regulations as it related to the helpdesk environment.
Minimum Job Requirements
Essential Duties and Responsibilities
Knowledge/Skills/Abilities
(EOE DFW)